Ivanti further cements its position in the 2019 Gartner Magic Quadrant for ITSM Tools
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Ivanti further cements its position in the Challengers quadrant in this year’s report. Our team is
proud of continuing positive progress we’ve achieved in this year’s Magic Quadrant, more than a 5-
year run of improving our Magic Quadrant position. But, we’re most proud of the benefits we’ve helped our
customers realize as they use Ivanti solutions to automate and improve their service delivery and
operational support. We believe, our modular design and cloud-optimized system have made it easier for
teams to select and deploy the functionality they need, now and in the future.
In the past year since the last Magic Quadrant report, we’ve released several notable enhancements to make
life for IT service management teams and their users better and more engaging. Capabilities like our always-
on AI-powered Virtual Support Agent, enhanced dashboards and reports, more automation
capabilities, integrated phone interactions, and ready integration to over 1,000 cloud-based applications.
And we’re not stopping here but continuing to build on our vision for modern ITSM and Unified IT.
Ian Aitchison, Ivanti Senior Product Director for ITSM, recently commented on our approach and
results: “Our continued focus and investment are reaping rewards. We balance innovation in close
partnership with our customers while supporting the principle that modern ITSM tools should be easy to
purchase, simple to implement and offer a clear path for all organizations to mature in service management.
While others in the ITSM market may be remaining stagnant, Ivanti is clearly on the move.”
We see the Gartner Magic Quadrant report as a trusted resource to help IT leaders select tools to meet their
specific needs. We invite you to access the full report and see what Gartner has to say about the ITSM
market and its vendors:
