Remote Support
With the rise of cyber threats, securing help desk operations has become critical. BeyondTrust Remote Support is a leading solution for organizations seeking to secure their help desk operations. As cyber attackers increasingly target privileged credentials to exploit vulnerabilities in help desk systems, BeyondTrust Remote Support offers a secure framework built on zero-trust architecture. This secure foundation allows help desk teams to safely access all devices and support sessions while protecting critical operations.
BeyondTrust Remote Support enables your help desk team to provide fast, effective support by granting identity-secured access to systems and devices. Its efficiency and scalability features adapt to infrastructure growth, while integrated security solutions protect against cyber threats.
Key Features
Remote Access Control
Allows access to devices inside and outside the organization for remote diagnosis, repair, and support. Browser-based, mobile, and desktop client support facilitates easy access.
Efficiency and Scale
Integrates with external directories to accommodate infrastructure growth. Bulk loaders, ready-to-use scripts, and escalation features streamline workflows.
Jump Clients
Enables unattended access, allowing bulk deployments and just-in-time access for efficient system reach.
Customization and User Experience Controls
Offers portal customization with branding options for your URL and client. Improves user experience with invitation, watermark, and survey support.
Audit and Compliance
Provides transparent audit trails with real-time reporting and detailed video recordings for each session, offering robust monitoring and reporting for compliance.
Integrations
Seamlessly integrates with CRM, ITSM, SIEM, and password management tools. Open API support allows for custom integrations tailored to your needs.
